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Customer Reviews
(3) reviews 67%
| Date | Rating | Comment | |
|---|---|---|---|
| 23-Feb-2021 |
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Beautiful bamboo curtain, looks better in person. Great quality, very pleased | |
| 11-Feb-2021 |
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Extra cost added on in the end
Hi there! I’ve just had a further look into this order for you. We do have a notification about customs for EU customers in the basket section before checkout. We have removed the 20% UK VAT charge for all orders being sent to the EU. Unfortunately, we have no control over the customs process, I’m...
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Hi there! I’ve just had a further look into this order for you. We do have a notification about customs for EU customers in the basket section before checkout. We have removed the 20% UK VAT charge for all orders being sent to the EU. Unfortunately, we have no control over the customs process, I’m afraid. Since the 1st Jan, due to Brexit, EU countries are exempt from UK VAT, therefore you have paid 20% less on your order than before the changeover. From what we understand, customs in your country will then charge your country’s rate of tax on the items being imported and any possible handling charge depending on the value of the items. For more information on customs regulations in your country, you will need to visit your country's government website, as every country will have different regulations and customs rates. Sadly, due to the new regulations this charge is the buyer's responsibility and must be paid for by you to receive your goods into your country. However, I have emailed you with a few options as to how we can resolve this issue. We are also currently looking into DDP shipping (Delivery & Duty paid) to prevent handling charges for our customers for orders in the future. Our sincerest apologies for any inconvenience caused! |
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| 28-Apr-2020 |
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exactly what I wanted, quality as expected | |
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Feefo reviews : Average (3 reviews) |
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