Delivery Details

Delivery Details

UK Delivery

  • FREE DELIVERY (Mainland UK Only): Orders with products totalling a value of £90.00 or over qualify for free delivery within mainland UK.  Other UK destinations, including Northern Ireland, Jersey, Guernsey, and all other Islands, will still incur a delivery charge, due to higher courier rates
  • Standard delivery within Mainland UK is a flat rate of £2.95
  • Orders placed before 1:00pm are dispatched the same day (unless otherwise stated) and will usually be received within 1 - 3 working days from when the order is placed, subject to stock availability*.  Orders placed after 1:00pm will be sent out the following working day
  • Please note that deliveries to UK Islands (Isle of White, Channel Islands, etc) & Northern Ireland may incur additional delivery charges if we are unable to deliver using Royal Mail. In these cases we will contact you to discuss the options available after you have placed your order
  • If purchasing more than 1 item please be aware that certain items have slightly longer expected delivery times, due to importing to order.  Your full order will be held before despatch until all items are present, unless otherwise agreed.
Red Candy delivery details
Express Delivery
  • If your order is urgent you can select an express delivery option in the shopping cart
  • This option costs £6.95
  • Orders placed before 1:00pm Mon-Fri will be despatched the same day for next working day delivery
  • Orders placed after 1:00pm will be despatched on the following working day
  • Orders are not despatched on weekends and bank holidays

International Delivery
  • EUR orders are normally delivered within 3-7 working days
  • Rest of World orders are normally delivered within 5-12 working days
  • Delivery charges are calculated by both size and weight of item/s ordered
  • The shipping price quoted during checkout may sometimes be subject to change, depending on size & weight of package.  In the event of an increase in cost you will be contacted immediately with full details, and shipping will be postponed until full payment is received.

Order Tracking

  • Orders sent by Royal Mail ‘Signed For’ and courier service can be tracked.  You will receive an email shortly after placing your order which will contact tracking information.  Alternatively, call 0121 224 7728 or email [email protected] with your name & order number and we will track it for you
Not Received Your Order Yet?
  • Goods are normally received within a couple of working days, but on occasion this can take longer.  In most cases we ask that you wait up to 15 working days before we re-send your order
Want to Change Your Delivery Address?
  • If you want to change your delivery address after your order has been placed, please contact us directly on 0121 2247728 or [email protected].  If your order has already been despatched and we are unable to have the parcel re-routed to your new address, there may be an additional delivery cost involved

* Stock Availability

Please note that due to our wide & diverse product selection, including products from some smaller UK & European design houses and made-to-order items, we will occasionally experience a shortage of stock of certain items as we wait for them to be manufactured.  In these cases you will be contacted immediately by one of our customer service team to inform you of the estimated delivery time.