Delivery & Returns Info

Orders placed before 1pm on a working day are despatched on the same day.  Orders placed after 1pm, or at weekends, are despatched the following working day.


UK Delivery

  • HOW TO OBTAIN FREE DELIVERY (Mainland UK Only):
    • Orders with products totalling a value of £49.00 or over qualify for free standard delivery within mainland UK.
    • Other UK destinations, including Northern Ireland, Jersey, Guernsey, and all other Islands, will still incur a delivery charge, due to higher courier rates
  • Standard Delivery:
    • Usually received within 1 - 3 working days (unless otherwise stated on the product page) from when the order is placed.
    • During peak times (November - December), standard delivery may increase to 2 - 5 working days.
    • Delivery is made anytime between 9am-6pm.
    • Orders placed after 1:00pm will be sent out the following working day
    • Orders below 2kg have a £2.95 delivery charge.  Orders over 2kg have a £3.95 delivery charge.
  • Express Delivery:
    • Orders placed before 1pm will be sent out on the same day for next-day delivery.
    • Orders placed after 1pm will leave the following working day.
  • Pre 12pm Delivery:
    • Orders placed before 1pm will be sent out on the same day for next-day pre 12pm delivery.
    • Orders placed after 1pm will leave the following working day.
  • Saturday Delivery:
    • Orders placed before 1pm Friday will be sent out on the same day for delivery on the soonest Saturday.
    • Orders placed after 1pm will be delivered the following Saturday.
  • Please Note:
    • Some items are made to order, or imported to order, and as such are not available for express delivery options.  Individual delivery estimates are listed on each product page.
    • Orders are not despatched on weekends and bank holidays
    • Orders placed before 1:00pm are dispatched the same day (unless otherwise stated)
    • Deliveries to UK Islands (Isle of Wight, Channel Islands, etc) & Northern Ireland may incur additional delivery charges if we are unable to deliver using our standard courier. In these cases we will contact you to discuss the options available after you have placed your order
    • If purchasing more than 1 item please be aware that certain items have slightly longer expected delivery times, due to being out of stock (as displayed on relevant product pages), or due to manufacturing / importing to order.  Your full order will be held before despatch until all items are present, unless otherwise agreed.

International Delivery

  • EUR orders are normally delivered within 3-7 working days
  • Rest of World orders are normally delivered within 5-12 working days
  • Delivery charges are calculated by both size and weight of item/s ordered
  • The shipping price quoted during checkout may sometimes be subject to change, depending on size & weight of package.  In the event of an increase in cost you will be contacted immediately with full details, and shipping will be postponed until full payment is received.

Order Tracking

  • Orders sent by Royal Mail ‘Signed For’ and courier service can be tracked.  You will receive an email shortly after placing your order which will contact tracking information.  Alternatively, call 0121 224 7728 or email [email protected]redcandy.co.uk with your name & order number and we will track it for you

Not Received Your Order Yet?

  • Goods are normally received within a couple of working days, but on occasion this can take longer.  In most cases we ask that you wait up to 15 working days before we re-send your order

Want to Change Your Delivery Address?

  • If you want to change your delivery address after your order has been placed, please contact us directly on 0121 2247728 or [email protected].  If your order has already been despatched and we are unable to have the parcel re-routed to your new address, there may be an additional delivery cost involved
 

 

RETURNS INFORMATION

  • Returns are free of charge from within UK mainland.  Orders being returned from outside of the UK mainland may be returned at your own cost.
  • If you want to return your goods, please email us first: [email protected]
  • You can return your goods for a refund (including original delivery costs) within 30 days of receipt
  • Please return the goods in their original packaging, and provide suitable protection around the box to ensure safe transit
  • You will be refunded when we are in receipt of your return
  • Customers returning unwanted products from countries outside the UK Mainland will be responsible for the cost of return postage.

DAMAGED GOODS

  • Please inspect your goods upon receipt, and inform us of any issues within 7 days of receipt.  If you fail to do this you shall be deemed to have accepted the goods
  • If your goods are damaged / defective / otherwise not as described upon arrival we shall cover the costs of the return, and you will be entitled to a replacement or full refund (including original delivery costs)

 

 

© Red Candy Ltd 2009 - 2017